Studio Policies & Appointment Guidelines

Thoughtful skincare begins with mutual respect.

At Complexions by Mia, every appointment is intentionally reserved to provide you with personalized, attentive care.

We value your time and ask that you extend the same consideration to ours. Our studio policies help us maintain a smooth schedule, protect appointment availability, and provide every client with the experience they deserve.

Please review the following policies before booking.

Booking & Appointment Reservations

All appointments must be scheduled in advance through our online booking system or with assistance from our team.

Appointment availability is limited, and each reservation is dedicated specifically to you.

We encourage clients to book appointments they can confidently commit to and review their appointment details before confirming.

Cancellation & Rescheduling Policy

We understand that schedules can change and unexpected situations may arise.

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

Cancellations or rescheduling requests made with less than 24 hours’ notice are subject to a fee equal to 50% of the scheduled service total.

This policy applies to last-minute appointment changes because the reserved time may not be available for another client to book.

To avoid a fee, please contact our team or make any necessary scheduling changes before the 24-hour cancellation window.

Late Arrival Policy

We kindly ask that all clients arrive on time for their scheduled appointments.

A 10-minute grace period is provided for late arrivals.

Arriving more than 10 minutes after your scheduled appointment time may result in your treatment being shortened, modified, or rescheduled, depending on the service and remaining appointment availability.

Appointments cannot be extended beyond their scheduled end time when doing so would affect another client’s reservation.

If your appointment cannot be accommodated due to late arrival, the applicable cancellation policy may apply.

Repeated Cancellations, Rescheduling & Habitual Lateness

At Complexions by Mia, we value clients who respect their appointments and the time dedicated to their care.

While we understand that occasional conflicts happen, repeated last-minute cancellations, frequent rescheduling, and habitual lateness interfere with our ability to provide consistent service and accommodate other clients.

We reserve the right to decline future appointments or discontinue booking privileges for clients who demonstrate an ongoing pattern of scheduling disruptions.

Additional booking requirements may also be implemented when appropriate.

Our intention is not to penalize genuine emergencies, but to maintain a professional, respectful environment where appointments are treated as meaningful commitments.

Treatment Eligibility & Skin Assessment

Your skin’s health and safety are always our priority.

All treatments are subject to professional assessment and suitability.

We reserve the right to modify, postpone, or decline a treatment if your skin condition, medical history, current medications, active irritation, or other contraindications make the requested service inappropriate.

If your skin is experiencing unusual sensitivity, active irritation, or a recent reaction, please notify us before your appointment.

Treatment Expectations & Results

Corrective skincare is a process, and results vary depending on your skin’s condition, treatment history, homecare routine, and individual response.

Some concerns may require multiple treatments and consistent homecare.

While we are committed to providing thoughtful treatment recommendations and professional care, specific results cannot be guaranteed.

Aftercare Responsibilities

Clients are responsible for reviewing and following the aftercare instructions provided following their treatment.

Certain services may involve temporary redness, dryness, peeling, sensitivity, or other expected recovery responses.

Following recommended aftercare and communicating unexpected reactions are important parts of your treatment experience.

If you experience a concerning reaction, contact our team promptly and seek appropriate medical attention when necessary.

Communication & Appointment Assistance

If you need help with an appointment, skincare order, or general question, our team is happy to assist.

Complexions by Mia

Coconut Creek, Florida

Phone: 954-729-0209

Online Booking: complexionsbymia.glossgenius.com

Thank you for choosing Complexions by Mia and for respecting the time, preparation, and care that go into every appointment.

We look forward to welcoming you into our studio.

— Complexions by Mia